FAQ & Policies

📜 Frequently Asked Questions (FAQ)

✨ What is Bumbershoot Alley?

Bumbershoot Alley is a peculiar little world tucked between the folds of the ordinary and the extraordinary. It’s a place where tiny frosting-like creatures called Squirklees find their Keepers, lost things may find their way home, and forgotten wonders wait to be rediscovered.

🌀 What are Squirklees?

Squirklees are small, frosting-like creatures that love to guard treasures and whisper secrets to those who truly listen. Each Squirklee is one-of-a-kind and handmade, waiting to find the Keeper meant for them.

🛍 How do I adopt a Squirklee?

Squirklees are adopted rather than purchased. When you choose (or are chosen by) a Squirklee, you’ll receive an official adoption card where you can record its name and adoption date. Adoptions can happen online or at special in-person events.

📦 Do you ship Squirklees?

Yes! Squirklees are quite adventurous and are happy to travel to their new Keepers. Shipping details can be found in the policy section below.

🌎 Where do you ship?

Currently, Bumbershoot Alley ships within the United States. If you’re unsure whether a Squirklee can travel to your location, feel free to correspond.

💫 What is a “Keeper” and why does it matter?

A Keeper is someone who adopts a Squirklee and takes responsibility for its adventures, safekeeping, and storytelling. Keepers are encouraged to document their Squirklee’s journey and share it with the Bumbershoot Alley community.

🔎 Will Squirklees be available in different colors or styles?

Absolutely! New collections will emerge from time to time, each with its own story, look, and maybe even special abilities. Stay tuned! Fun Fact: NO two Squirklees are ever the exact same!

🖤 What if I have a problem with my order?

I want every adoption to be a delightful experience. If there’s an issue, please check the policy section below or contact me directly.

📜 Bumbershoot Alley Policies

🌍 Shipping & Delivery

  • Processing Time: Orders typically ship within 24hours unless otherwise noted.
  • Shipping Methods: Packages are shipped via USPS or UPS, with tracking provided where available.
  • International Shipping: If applicable, Keepers are responsible for any customs fees, duties, or VAT charges imposed by their country. (At this time, shipping is only available for the United States, although, international shipping is a 2025 goal.)

💫 Returns & Exchanges

  • Due to the handmade and one-of-a-kind nature of Squirklees, all sales are final. However, if something arrives damaged, please reach out within 3 days of arrival so we can find a solution.
  • Exchanges are not possible, as each Squirklee is unique and cannot be replaced with an identical one.

🌈 Lost or Stolen Packages

  • Once a package is handed over to the postal service, it is out of my control. If your package is lost, please contact your local postal service first. If needed, I will do my best to help.

🎁 Special Requests & Custom Adoptions

  • At this time, custom Squirklees are not available, but who knows what the future holds? If you have a special request, you’re always welcome to reach out!

🕰 Changes & Cancellations

  • Orders may only be canceled within 12 hours after purchase. Once a Squirklee is preparing for its journey, cancellations are no longer possible.

📝 Contact & Support

  • If you have any questions, mysteries to solve, or simply wish to chat about the wonders of Bumbershoot Alley, please contact me.